Accessibility


The Spanish Patent and Trade Mark Office (SPTO) is committed to making its website accessible, in accordance with Royal Decree 1112 / 2018, 7 September, on the web accessibility and applications for mobile devices in the public sector.

This statement of accessibility applies to the website www.oepm.es

Compliance status

This website is partially compliant with Royal Decree 1112/2018, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons: 

  1. Non-compliance with the Royal Decree 1112/2018.
    There may be specific bugs editing in any web page.
  2. Disproportionate burden.
    Not applicable.
  3. The content is not within the scope of the applicable legislation.
    Could exist in PDF office files or other formats issued before 20 September 2018 that do not comply in its entirety all accessibility requirements. Although it has sought to that most of them they fulfilled.

 

Preparation of this accessibility statement

This statement was prepared on 11 November 2020.

The method used to prepare statement has been a self-assessment carried out by the agency itself.

Last revision of the statement: 11 November 2020.

Feedback and contact information

You can submit communications on accessibility requirements as

  • Report on any breach by this web site of accessibility requirements set.
  • Transmit other difficulties of access to content.
  • Make any other queries or suggestions for improvement regarding the accessibility of this web site using the following contact form contact form or by calling +34 913 494 640.

Similarly, you can submit:

  • A complaint concerning the implementation of the requirements of RD 1112/2018.
  • A request for information accessible on contents that are excluded from the scope of the RD 1112/2018, as provided for in article 3, paragraph 4, or exempt from compliance with accessibility requirements to impose a disproportionate burden.

Requests for information should be specific, accessible out clearly the facts and reasons request to the fact that this is a reasonable and legitimate request.

You can make the communication by electronic presentation with certificate or complete the form of complaints or requests for accessibility [PDF] [1.35 MB]Open this document with ReadSpeaker docReader, printing and present it in any of the places specified in article 16 (4) of law 39/2015, of 1 october, of Common Administrative Procedure of the public authorities.

 

Communications are received and processed by the Subdirectorate General of the General Inspectorate of Services and Relations with Citizens.

Enforcement procedure

If after a request for information accessible or complaint, this had been rejected, it is not in conformity with the decision taken, or the response would not meet the requirements set out in regulation 12.5, the person concerned may initiate a claim. It also may initiate a claim in the event that it has been passed within 20 working days without having received no reply.

The claim can be made through one of the options provided in the act 39/2015, of 1 october, of Common Administrative Procedure of the public authorities.

Complaints must be sent to the Subdirectorate General for Information and Communication Technologies of the Ministry of Industry, Trade and Tourism as the Unit Responsible for Accessibility of this Ministry, or, if the complaint is about an action of said unit, to the hierarchical superior of said unit.